Shipping Service

Before parcels reaching our oversea warehouse

• How to track the shipping status of the parcel?
• Does the overseas warehouse receive parcels during the weekends and local public holidays?
• Does the warehouse refuse to ship a parcel?
• How long does it take for the warehouse to "check in" a parcel?
• Why does my parcel not yet check in since it has been in "sign off" status?
• How long can the parcel be stored in the oversea warehouse?

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Sending out from Overseas Warehouses

• When will my parcel be sent out from the oversea warehouse?
• How to get the latest shipping status of my parcel after it is "checked in"?
• Why my parcel have not yet sent out after it is "check in"?

At our Hong Kong Warehouse

• How does the parcel forwarding work?
• Is there be any notification when the parcel arrived at Hong Kong warehouse?
• What if the registered weight and the actual weight are different?
• How many days can the parcel be stored in the Hong Kong warehouse?

Shipment Order

• Is there any weight or size limitation on consolidation?
• How do I arrange for delivery to me?
• How to create a shipment order?
• How to calculate the delivery fee?
• How to pay the delivery fee?
• Can I combine parcels from different member accounts into a Bulk Shipment?

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Pricing

• What is Delivered Duty Unpaid (DDU)?
• What is Delivered Duty Paid (DDP)?
• How do I choose the DDP pricing option for my shipment?
• Is there any value limit on a consolidated shipment for the DDP option?
• What is the difference between Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP)?